We offer UPS® Ground (within 7 business days), UPS® 2 Day Air (2 business days), and UPS® Next Day Air (next business day) delivery options unless otherwise noted on the product page. Delivery by Friday is available for most of our products for UPS® Next Day Air or UPS® 2 Day Air service to any address within the 48 connected states, as long as we receive your order by 2:00 PM EST, Thursday for UPS® Next Day Air, or by 2:00 PM EST, Wednesday for UPS® 2 Day Air.
• All ground orders shipped from our warehouse arrive within 4-7 business days unless otherwise indicated.
• Orders placed Monday through Thursday typically ship the same or next business day.
• Most orders placed on Friday, Saturday, or Sunday ship the next business day (Monday).
• Our carriers, UPS® and USPS®, pick up packages Monday through Friday only.
• If you wish to send your complete order to an address that is different than the billing address, simply enter the delivery address in the Ship To Information page during Checkout.
• All orders for merchandise that are on a pressurized container are required to be delivered by UPS® Standard Ground.
• Orders with 5 lbs or less will be shipped either via UPS® or USPS®.
• Aerosols and some other restricted items must be shipped ground and cannot be expedited by air
shipment. This information will appear in the item description.
• Free shipping offers are for the contiguous United States only and shipping carrier will be determined by Care-A-Lot Pet Supply.
For large quantity orders which may require additional shipping fees. Please contact our customer service team at 1-800-343-7680 to request a quote.
Orders being shipped to a third party business address will be considered special orders and require a quote from our Customer Service department.
All orders for Alaska, Hawaii are shipped only via UPS® Ground, UPS® Next Day Air, UPS® 2 Day Air and USPS®. Orders for U.S. Territories and FPO/APO address are shipped via USPS® only. Please allow 7-17 days for delivery. For your convenience, you may place your order online and once your order is received, one of our customer service representatives will contact you via e-mail or phone with your actual shipping costs prior to shipment. Or you may call our customer service center at 1-800-343-7680 for USPS® shipping charges.
Local Delivery
Local Delivery is available to select locations in the Hampton Roads, Virginia area. The cost for Local Delivery is FREE if your order total is $49.00 or more. If your order total is less than $49.00 there will be a $5.00 delivery fee for using our Local Delivery service. Local Delivery is only available Monday-Friday, it is not available on Saturdays, Sundays and Holidays. Orders will typically be delivered in 1-3 days. If you need your order sooner, please try our free Curbside Pick-Up option.
URGENT: Must include phone number for Local Delivery. If you have any questions or need to make special delivery arrangements, please Contact Customer Service at 1-800-343-7680.
Please contact our customer service staff at 1-800-343-7680 or by e-mail at customerservice@carealotpets.com for any questions or concerns. Thanks for shopping with us.